Our team has extensive litigation experience in consumer relations practice and has been actively involved in very complex cases throughout the country, representing the most diverse segments of industry. We also work before the major consumer protection agencies, such as the Public Prosecutor’s Offices and Brazilian Department of Consumer Protection (DPDC), in the federal, state and local spheres.

Our professionals have strong experience advising on the implementation of all kinds of recall, and has assisted clients in more than a hundred of administrative proceedings before the national authorities. We are fully qualified to provide guidelines on drafting recall announcements to the Ministry of Justice and advise on the interpretation of ministerial recommendations related to media plans and campaign requirements.

Besides, our team has worked routinely to counsel clients on strategic issues that have impact in their business activities, including product warranty, post-sales services, advertisement, e-commerce and data protection.

Our professionals also have broad experience structuring and reviewing handbooks, such as user guides and warranty terms.